Frequently Asked Questions

How do I care for my flowers?

  • Keep water fresh and change it every 2-3 days with a scoop of sugar (yes, that’s right, straight from your pantry. flowers love sugar. they’re just like us!)

  • Trim the stems when you change the water at a 45 degree angle to help them absorb that fresh water and sweet sweet sugar

  • Remove wilting flowers as soon as possible to prevent bacteria from spreading to the healthy ones

  • Keep flowers away from fruit & place them in a cool environment (literally and figuratively speaking)

  • Is it dry out? Mist those baby petals! Flowers get hot too.

Do you deliver?

  • Yes! We are located in Agoura Hills and will deliver within a 15 mile radius free of charge. Deliveries outside of this can still be arranged for a small fee, contact me!

How far in advance do I need to place an order?

  • As soon as possible! We need at least 72 hours notice to prepare an arrangement. For special events or holidays, we recommend placing an order as early as possible to ensure it can be arranged and delivered on your desired date.

What types of services do you offer?

  • We specialize in flower arrangements, but also offer bouquets and centerpieces. We can help with styling events, photoshoots, or anything else you might have in mind. More information on what we offer can be found here. Reach out if there’s something you need that we missed!

Can I request specific flowers?

  • Of course, we don’t want you to be disappointed! Please make sure to note it in the contact form so we can make it happen.

How much will my arrangement cost?

  • Pricing for the Cooper’s Choice and Custom Arrangements start at $150 with a standard vase included. We also offer specialty vases for an additional fee.

Do you do offer retail or residential styling, and weekly floral subscriptions?

  • Yes! Please reach out in the contact form so we can assess your needs and provide pricing.

Need to reschedule your delivery date?

  • We get it - life happens and plans change! Please let us know as soon as possible if that’s the case and we will work with you to reschedule the delivery.

  • If you notify us within 72 hours of the original delivery date to reschedule delivery, there will be an additional $50 restocking fee.

What’s your cancellation policy?

  • Cooper’s Choice & Custom Arrangements: Cancellations must be made 72 hours in advance of the scheduled delivery date for a full refund. If you cancel less than 72 hours before the delivery date, you will be eligible for a 50% refund.

    Special Events: Cancellations must be made 30 days in advance for a full refund of the deposit. Cancellations made within 30 days will forfeit the deposit.

Do you offer returns?

  • We hope this isn’t ever the case! However, we do not accept returns and all sales are final. In the event an arrangement isn’t what you were hoping for, please reach out so we can make it right. We want you to love the final product as much as we do!

  • To avoid this from happening, please include as many details, inspiration photos, or any information you want to provide in our contact form so we can give you exactly what you want!

More questions we didn’t cover?

  • Contact us and we’ll get back to you as soon as we can!